- What’s the name of Loyalty Program from IM3?
- What is the program about?
- How does the Loyalty Program work?
- How to enroll to the program?
- Who can enroll to the program?
- Does enroll IMPoin program cost anything?
- How many points that I will earn?
- When will my IMPoin credited to my account?
- What activities that will not earn Points?
- When will my IMPoin expired?
- What is IMPoin Program Tier?
- What should I do to earn higher Tier?
- How many IMPoin do I need to upgrade from RED to SILVER level?
- When can I upgrade my Tier?
- Once I upgrade new Tier, how long my Tier will stay?
- What happens when my Tier Level expired?
- If I redeemed my IMPoin, does that mean I can’t upgrade to the next level?
- What privileges do Silver members will get?
- What privileges do Gold members will get?
- What privileges do Platinum members will get?
- How can I check my Tier?
- How does Tier downgrade work?
- How to check my IMPoin balance?
- How to redeem my IMPoin?
- How long is the valid period of the rewards?
- How long is IMPoin Membership valid for?
- Where can I find IMPoin Program Terms & Conditions?
- Where can I get more information about the Program?
- How can I join IMPoin if I’m a Postpaid customer?
- What are the rewards?
- What happens if I paid more than my bill amount (PostPaid customers)?
- What is BONUS Points?
- How long is the valid period of the rewards?
- What happens if I stop my postpaid contract?
- Apa yang terjadi jika saya berhenti berlangganan pascabayar yang berbasis kontrak?
- What will IMPoin do for Postpaid customers who are entering SIM card soft-block period/hard-block period?
- How do I check the total amount of basic points and bonus points on my IMPoin?
- Can I redeem points when my number enters the grace period or is blocked?
- Can I partially pay using the points I have when my credit/balance is insufficient to purchase a data package?
- How do I check the history of points exchange transactions?
- Can I find out from which transaction I got the previous points?
- Can I stop the loyalty program service and what about the points I previously earned?
- If I make a transaction (buy a package/pay bill) is there a notification (SMS, Inbox myIm3) how many points do I get?
- Can I register directly to Platinum or Gold without having to be Red first?
- Is it for the customer who changes the ownership of the number, the points in the number are not lost?
- If there is a transaction that I don't know about, where should I report it and how long does it take to process?
- I have redeemed my points and got a voucher, but when I transact with a partner, the voucher is expired/unknown, what should I do?
- Will I also get points when I redeem my points to Indosat products, (purchase pulses or data packages)?
- If I make a point redemption and fail, will the system automatically refund my points?
- When I do a new activation, will my number be automatically registered and get points?
- How can I join the IMPoin program if I am a Postpaid customer?
- How is the illustration related to the number of points if it is equivalent to rupiah?
- For Postpaid Customers who have an advance payment, and when the advance payment pays the bill automatically, is the Customer entitled to receive points?
- For postpaid customers, will the number of points be listed on the invoice?
- How many IMPoints must be held to be redeemed for rewards?
- Who are the partners/merchants who have partnered with this points program?