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How to check whether VPN is active ?
What is VPN and why I should activate VPN?
VPN already activated, but still charged to main quota
What is apps quota
Why do I have to activate the VPN?
What happens if I activate VPN features
What if I disable the VPN?
Why does my balance quickly run out after receiving a SMS?
What does SMS Content mean?
I have stopped my subscription but I still receive SMS Content, what should I do?
Can not buy package while balance is sufficient
How to check whether VPN is active ?
What is VPN and why I should activate VPN?
VPN already activated, but still charged to main quota
What is apps quota
What is data Saving
What is Data RollOver
What is the Phone Call Package?
Can the Phone Call Package be used abroad?
In what areas is this phone call package applicable?
Terms & Conditions
What is the SMS Package?
Can the SMS Package be used abroad?
In what areas is this SMS package applicable?
Terms & Conditions
What is the advantage of Postpaid ?
What is International Roaming services?
How to activate International Roaming feature?
How is the tariff scheme while using Data Roaming overseas?
How is the tariff scheme if we using Data Roaming in multi countries?
How if our balance is low while roaming overseas?
What is the latest promo provided by IM3?
What is the Yellow Package?
What are the advantages of the Yellow Package?
Is the Yellow Package available to all IM3 customers?
How long is the active period for the Yellow Package?
Is there an automatic extension for the Yellow Package?
What is an Unlimited Package?
What are the advantages of the Unlimited Package?
What is the Unlimited YouTube Bonus?
What is the hierarchy of internet quota usage for Unlimited Packages?
Does the Unlimited Package apply Data Rollover?
Is Free Call from the Unlimited Package valid for all operators?
How much is the SMS rate for activating iRing?
How much is the rate for iRing service?
How to stop iRing?
How much is the SMS rate for disabling iRing?
How much its cost for iRing if it is sent to someone else?
What is Balance Transfer service?
What are the Terms & Conditions for Balance Transfer service?
What should I do if my Indosat Ooredoo Hutchison card is locked?
What should I do if my Indosat Ooredoo Hutchison card is locked?
What requirements must be completed when changing cards at Indosat Ooredoo Hutchison outlets?
Does the card change apply to prepaid and postpaid?
If I activate the application quota package, will it disable the main package?
How do I delete the junk (Cache) file for the myIM3 application?
Are there any tips to increasing good network quality?
Why does my balance run out when I access the internet?
Why am I getting charged with a retail internet tariff when I access the internet?
What is Indira?
How do I request a complaint handling through Indira?
[NEW] Pulsa Safe Freedom Kuota Harian new
What is Pulsa Safe?
Who is eligible for Pulsa Safe?
Is there any specific areas that can access Pulsa Safe?
How much is the Pulsa Safe tariff?
What is Prepaid Customer Registration?
What is the difference between current prepaid registration and previous registration?
What requirements do customers need to prepare to register prepaid card?
What about prepaid numbers in the name of the corporation (not individuals)? Do I still have to register and only activate 3 (three) numbers in 1 (one) telecommunications service provider? Or follow the rules according to individual provisions?
How do customers know that the registration is successful and the prepaid number can be used?
What can be done by customer if the registration process fails, checking prepaid number information that is registered on customer’s NIK fails, or when releasing prepaid number from customer’s NIK fails?
Can prospective customers who do not yet have a KK and electronic KTP can also register?
How do you know your prepaid number that is already registered on your NIK?
How do I release the ownership of a prepaid number for a NIK that has been previously registered?
What’s the name of Loyalty Program from IM3?
What is the program about?
Does enroll IMPoin program cost anything?
How many points that I will earn?
When will my IMPoin expired?
What is IMPoin Program Tier?
What should I do to earn higher Tier?
What privileges do Gold members will get?
What privileges do Platinum members will get?
How long is the valid period of the rewards?
How long is IMPoin Membership valid for?
Where can I get more information about the Program?
What is BONUS Points?
How long is the valid period of the rewards?
What is MOBO balance?
How long until my MOBO balance topup reflects on my MOBO account?
What's the maximum amount that I can keep in my MOBO balance?
Does MOBO balance have expiry date?
What is Kios myIM3 balance?
How long until my Kios myIM3 balance topup reflects on my Kios myIM3 account?
What's the maximum amount that I can keep in my Kios myIM3 balance?
How much is the discount will I get when selling pulsa and internet data package through Kios myIM3?
Terms of Term
What is VoLTE?
Who can enjoy VoLTE?
What will IMPoin do for Postpaid customers who are entering SIM card soft-block period/hard-block period?
What is Sensasi Deals?
What is Freedom Internet?
What is PRIME?
What is Sensasi Deals?
What is Tendangan Bonus (TEBUS) game?
Bagaimana cara melakukan Isi Ulang Pulsa?
How to Top-Up my Credit?
Bagaimana cara membayar tagihan Pascabayar?
How to pay my Postpaid bill?
Can I redeem points when my number enters the grace period or is blocked?
Can I partially pay using the points I have when my credit/balance is insufficient to purchase a data package?
If I make a transaction (buy a package/pay bill) is there a notification (SMS, Inbox myIm3) how many points do I get?
Can I register directly to Platinum or Gold without having to be Red first?
If there is a transaction that I don't know about, where should I report it and how long does it take to process?
I have redeemed my points and got a voucher, but when I transact with a partner, the voucher is expired/unknown, what should I do?
How is the illustration related to the number of points if it is equivalent to rupiah?
For Postpaid Customers who have an advance payment, and when the advance payment pays the bill automatically, is the Customer entitled to receive points?
What is Prepaid Card Reactivation?
Is this feature Free of charged?
What is conditions for using this feature?
What is a limit?